Click on Your Appointments. Ok so nearly two months further on. I was due to be installed today and the engineer has not turned up. Eh, that's exactly why I left Virgin media. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Seriously thinking of leaving. Fri 17 Nov 2023 02. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. Nothing has happened. I have been a loyal customer of Virgin's for 12 years. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. At a PayPoint or Post Office. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. Options. Virgin Media. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. m. Megan_L. I was due to be installed today and the engineer has not turned up. When I try to make an account online, it says 'opps we've run into a problem'. Poor Internet since installation. @Anonymous User. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. Engineer not turned up. . 00 if you are not in for a booked appointment. Options. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. We would like to show you a description here but the site won’t allow us. Next topic. Options. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. cancel. Email. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. . How do you get through to someone - 5376938. The box itself crashes daily and is unable to access. If you'd like to cancel an upcoming installation appointment, please contact us. Joining in. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Due to a misunderstanding I had my services suspended due to a bounced payment. Last month a Virgin Media engineer was installing a new fibre connection just two houses down the road from me. When I tried to call customer services they were useless. Go to solution. Apparently, they claim this is not a Virgin Media issue. 3. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Virgin Media. However this tech would cost a one off charge of. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. Non-fault callouts such as this are a £25 fee. 3 weeks ago. - Between 17:10-18:30 - 16x disconnects. Go to solution. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. 1 REPLY. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. Even sitting in the room above the router, the WiFi was dreadful. Turn on suggestions. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. I called again and was told an engineer was needed but the first available. Next. I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer. Restart your equipment. there is no live chat. I have called the helpline who has passed me back to the first link so I am going around in a loop. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). QuickStart, set up and connections. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. I've not been given any update or have a clue with what happens next. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. I checked with him I had the tight cables and adaptor: he confirmed everything was ok. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. build flat I needed Vodafone to send an engineer out. 06-11-2019 9:40. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. 29/06/07 - 15:54 #1. Forum Team. . Check back here at any time for updates. . 17-08-2022 15:17 - edited 17-08-2022 15:37. 0 Kudos. I quickly turned it down because I did not want to take such a significant pay cut. Virgin did not turn up to collect boardband equipment. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Eliminating the HDMI port & lead is the next step. Engineer turned up but no connection in box. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Average salaries for Virgin Media Software Engineer: $116,902. If so, follow the on-screen instructions. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. . After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. We would like to show you a description here but the site won’t allow us. I…In response to rolandjp. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. Options. Hi Chez2681. We had internet problems over the weekend. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. The complete l. We would like to show you a description here but the site won’t allow us. Yes the situation is a bit messy and confused. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. > Network. Here are some check points to make sure your phones are in good working order. All field engineer apprentices work towards a Level 2. They then sent me the engineer's. Speed Virgin Media Not Allowing Me to Cancel. Engineer not turned up. According to the automatic compensation rules I should be entitled to. Chris. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. She told me they had but offered no apology for their lateness. You might like to try giving full details here first to get some advice. I was suppose to have a face-to-face interview. Hi @MurphynBrown. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Engineer didn't turn up. Automatic compensation under Ofcom rules is £9. Engineer no show. A virgin media engineer made a mess of my wall during installation. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. My question is. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Check out the do's and don'ts, in our Community FAQs. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. . Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. Sorry to hear you are having issues setting up the Quickstart kit. I trie. £5. on 04-10-2022 17:39. Phone line change over. Virgin TV 360. Hi. Installation of a landline and broadband installation takes approximately 14 days. Hey, Did anyone else get Virgin Media turn up at your. Just wait here a day or two for a VM Mod to pick this up and arrange with you. None of the advisors in India know what they are doing and - 5263894. 2: Seeker. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. Hi I applied for virgin media on 28. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. Phone. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. There are 10 types of people: those who understand. on 16-10-2022 19:44. @A_HONEYMAN1979 wrote:. Copy the text in the Direct Link box, beware, there may be more text than you can see. No show. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. They were supposed to come. 33 a day and you’ve been paid £830. A VM person will respond in a day or two. An engineer visited my home today to move router and tivo box. 18/10/07 - 13:56 #4. #6. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Networking and WiFi. Downstream power should be between -6 and +10, Upstream power between 34 and 51. > Connect to the Virgin Media TV service now. No confirmation received so just rang now and there is no record of the appointment. Broadband. FYI that I do not work for NOW, just a NOW customer trying to help. In response to Anonymous User's comment. I have booked you in for the next available appointment. Engineer came yesterday to - 5316582. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. In response to Anonymous User's comment. Home Phone. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Received text earlier in week to confirm I was KEEPING the appointment. 1 Kudo. . Hey, Did anyone else get Virgin Media turn up at your door and. Some kind of appointments will not be able to be changed due to the type of appointment they are for. on 13-09-2022 15:44. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. To order an adapter, simply click Ready to switch in the. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. They told me an engineer would visit on Thursday 2nd. So I have no idea when I will be connected. Two days later broadband and TV worked again ( sort of). If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. Joining in. I would recommend keeping the conversation to one channel so as not to confuse things. Options. - remove the ethernet cable from. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. I have booked you in for the next available appointment. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. 30/1. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. For a new customer call the Pre-installation and delivery team on 0800 052 1734. 15 if we don’t turn up on the promised day of an. Re: Engineer keeps not showing up. First someone will come to run a cable from the road. Re: Engineer appointment is too far. Over 12 months from my order. 15 per missed appointment: Delays with the start of a. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. New build house has virgin media box etc installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Select “Settings” and press the “OK” button again. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Tudor. In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. Go to our service status page. Options. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. on 01-03-2023 00:20. . I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A repull of the cable will be at the discretion of the technician. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. on 15-12-2022 21:36. 2: Seeker. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. Openreach engineer has twice failed to turn up - considering cancelling my contract. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. You may need to use the. Phone. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. on 10-02-2023 17:13. 1st one replaced the box with two previous models but same problem. Recently ordered a quick start kit but it is not working and need an engineer. Stay safe online. Using your remote control Select Help & Settings on the Home screen. Cable installation. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. on 10-02-2023 10:41. Explain what you need done - if an engineer visit is offered accept that. I can't remember the last time an Engineer came to check my Hub or internet connection. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. Re: Engineer left me with 360 AND V6. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Engineer no show. 1 REPLY. . It's great having you on board with us in the Community. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. To be clear, this part-block is only in place for customers who haven't got an appointment in place. 2. How do I get in touch with - 5174587. Here, you can see if there are any software updates available. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Any constructive help from Virgin Media would be expected considering the prices they. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. No contact. on 05-09-2023 19:56. After the usual resets etc the system recommended an engineer visit which it booked for 1. 15 if we don’t turn up on the promised day of an. Up to speed. But if the socket is there and you have the router, it should be straight forward to set up yourself. on 28-11-2022 20:27. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Please look out for the purple envelope in the top right of your screen. Check your account online to see if there is any new visit shown there. If they give you any grief, tell them to cancel it (You. on 25-11-2022 16:07. I. I have suffered financia. 00 for the 3 broken appointments. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. build flat I needed Vodafone to send an engineer out. My Virgin Media App. I told him that I wanted to connect my PC to my Virgin router via ethernet. 83 per day if we don’t install your services on the promised day until installation’s completed. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. This would tally with it not showing up in the app. Could I please change my Engineer . Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. many help would be greatly appreciated thanks. Networking and WiFi. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. But I’ve chosen Now Broadband for my tenancy. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . • Check the connection is tightly connected, it will make a 'click' noise. Options. Go to our service status page. Navigate to “Help & Settings” and press the “OK” button. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. If no joy, try the pre-install team - 0800 0521734. Continous cycle. TV on the go. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Went on to murder two women. Have been through all the processes. Re: How to book an engineer. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. My Virgin Media. Click the lower link (Share Live Graph) then click generate. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Free interview details posted anonymously by Virgin Media interview candidates. However we can also help get this booked in for you via the forum. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. matt. on 28-10-2022 23:02. i have tried all the online fixes to no avail. My Virgin Media broadband is to terminate tomorrow so I w. We would like to show you a description here but the site won’t allow us. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Speed. My thinking now is that you bill the Neil Berkett £60. . The engineer who came to our area seemed very shifty when I asked him if it was a network problem. 2: A video input fault from the TiVo/V6. Forum Member. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. I ordered my home start setup kit approximately one month ago which arrived today. 10-09-2020 22:04. Cannot find details of visit in my account but. Options. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd.